1. Introduction
PixelBite Cafe Pvt. Ltd. ("PixelBite", "we", "our", or "us") is committed to protecting the privacy of our visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at pixelbite.cafe or engage with our services at our physical location in Bengaluru, India.
By using our website or visiting our premises, you agree to the terms outlined in this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.
2. Information We Collect
We may collect the following categories of personal information:
- Contact Information: Name, email address, phone number when you submit our contact form or sign up for newsletters.
- Technical Data: IP address, browser type, operating system, pages visited, and time spent on each page — collected automatically via cookies and analytics tools.
- Usage Data: Information about how you interact with our website and services.
- Communication Data: Messages you send us via email (supp@pixelbite.com) or our contact form.
We do not collect payment card details on our website. All in-venue payments are processed through certified POS terminals.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your enquiries and provide customer support
- To send operational communications (e.g., event announcements, service updates) if you have opted in
- To improve our website's functionality and user experience
- To monitor and analyse usage patterns using aggregated, anonymised data
- To comply with applicable legal obligations under Indian law, including the Information Technology Act, 2000
4. Data Sharing and Disclosure
PixelBite does not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:
- Service Providers: Trusted vendors who assist us in operating our website (e.g., web hosting providers), all bound by confidentiality agreements.
- Legal Compliance: If required by law or in response to valid requests from government authorities in India.
- Business Transfers: In connection with a merger, acquisition, or sale of company assets — with your data treated under the same policy.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Contact form submissions are retained for a maximum of 24 months. Technical and usage data is retained in anonymised form.
6. Your Rights
Under applicable Indian data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data (subject to legal obligations)
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us at supp@pixelbite.com.
7. Security
We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party social media platforms and services. PixelBite is not responsible for the privacy practices of those third-party sites. We encourage you to read their privacy policies before providing personal information.
9. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.
11. Contact Us
For privacy-related queries, please reach out to our team:
- Email: supp@pixelbite.com
- Address: PixelBite Cafe Pvt. Ltd., 74, 3rd Floor, 80 Feet Rd, Koramangala 4th Block, Bengaluru, Karnataka 560034, India
- Phone: +91 80 4123 4567